FAQ

This will be highly unlikely given the amount of personal information the Seeker needs to provide to InstruShare and their phone number to the Sharer. The Sharer also sets the security deposit which will not be refunded to the Seeker if they do not return the item. In the unlikely case the item is not returned, we’ll refer the matter to the insurer and will keep you updated.
Not at all. We understand your privacy and safety concerns. However, you should choose a location that is within the suburb, easily accessible, not too exposed to the elements, and comfortable for you to wait as the Seeker may be running late.
Please note: these days it’s easy to make a product, or anything, look more appealing with the use of filters and clever photography techniques. These are second-hand items and may have general wear and tear. You may file a dispute on the InstruShare platform and provide images as evidence for your claim. Admin will compare your images with the advertised images. We may contact you to clarify your grievance. Admin may then contact the provider for more information, notify them of the dispute and likelihood of a refund. If the item is deemed unusable, the Seeker receives a refund, and the item must be returned. Each party can reflect their experience by reviewing the other party.
Please allow them plenty of time to return home or return the item. They could be stuck in traffic. Attempt to call them and sort it out. If the Seeker is more than 24hrs late, file a dispute in InstruShare and admin will attempt to contact them. Late fees may apply.
Buying and selling is much easier. When it’s paid for, it doesn’t need to come back. We facilitate peer-to-peer hiring. We don’t know the Sharers or Seekers personally, so we need a system that provides some security and piece of mind. Some companies even do background checks and credit checks. The photo ID image is one of the best ways we can deter theft and damage. If you have a better idea, we are open to suggestions.
Please allow them plenty of time to reply. You may file a dispute on the InstruShare platform. We may contact you and the Sharer to clarify your grievance. If you still don’t have the item in 24hrs, we will issue a refund.
Simply hire the item from the end of your first hire period until you’re finished and let the Sharer know. There is no guarantee it will be available before booking.
This will be highly unlikely given the amount of personal information the Sharer needs to provide to InstruShare and their phone number to the Seeker. If it is found to be stolen, law enforcement can deal with that as InstruShare is not liable.
When using reads and mouth pieces it is advisable to have your own. Otherwise, please disinfect the mouthpiece before and after use. Remember: chemicals create reactions on different materials. If in doubt, ask the Sharer or manufacturer. You are liable for the condition of the item while it’s in your possession.
After logging in, click the Share button and follow the prompts.
this is completely up to you. Keep in mind if the price is too high, it may deter some Seekers. If it is too low, it might not be worth it for you.
You may file a dispute on the InstruShare platform and provide images as evidence for your claim. Admin will compare your images with the advertised images, and images provided by the Seeker. We may contact you to clarify your grievance and contact the Seeker for more information, notify them of the dispute and the possible loss or part loss of their security deposit to pay for damages. If the item is deemed unusable, the insurer will get involved. Each party can reflect their experience by reviewing the other party.

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